Right of withdrawal for users
Our products are sold through Digistore24. You can register a withdrawal via either us or Digistore24 (seller). Here you can find the withdrawal and cancellation policy and terms and conditions of Digistore24.
We recommend registering a withdrawal or cancellation directly with the seller Digistore24.
If you are a consumer as a buyer, you generally have a right of withdrawal.
German language products
Germany and EU countries
You can cancel contracts that have come about through the purchase of one or more of our products within fourteen days of the date of formation of the contract without giving any reason.
Purchase via Digistore24 INC., USA
If you purchase our products through Digistore24 INC, USA, you have a 60-day Money Back Guarantee.
English language products
For English language products there is a 60 day Money Back Guarantee.
Premature expiry of the right of withdrawal for services and digital products
The right of withdrawal expires prematurely if we have fully provided the contractually agreed service and have only begun to perform it after you have given your express consent to this and have confirmed that you are aware that the right of withdrawal expires prematurely upon full performance of the contract.
In the case of the purchase of digital products, such as e-books and online courses, the right of withdrawal expires prematurely if we have started the execution of the contract after you have given your express consent that we should start the fulfilment of the contract before the expiry of the withdrawal period and you have confirmed that you are aware that the right of withdrawal expires prematurely.
Pursuit of the withdrawal or cancellation
In order to be able to cancel your contract, you must inform us (Drums Education Company, Chris Merz, Schmitterain 18, 72393 Burladingen, eMail: office[at]drums.education) of your decision to cancel the contract in a clear statement (by letter or email). You can use the example cancellation form or the online cancellation form. It is not mandatory to use one of the forms. However, make sure that the necessary data for a withdrawal or cancellation is provided in full. In order to meet the cancellation deadline, you must have sent your notice of cancellation before the end of the cancellation period.
Consequences of withdrawal
If you cancel a contract, we must refund or repay to you all payments we have received from you (via Digistore24), including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery or provision other than the cheapest option offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your cancellation. The same payment method that you used for the original transaction will be used for the repayment/refund (via Digistore24). You will not be charged any fees for the refund/refund.
In the case of online courses, you will be removed from the relevant online courses immediately upon the validity of your cancellation. This means that you will no longer have access to any content of the relevant courses. For eBooks, you agree to immediately delete the eBook file, including all backup copies and supplementary materials.
If you have requested that services begin during the cancellation period, you must pay us a reasonable amount for the services used. The amount will be proportionate to the total amount of the services provided for in the contract up to the point in time at which you have informed us of the execution of the right of withdrawal.
Sample cancellation form
To Drums Education Company, Chris Merz, Schmitterain 18, 72393 Burladingen, eMail: office[at]drums.education.
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods/provision of the following services (*):
Ordered on/received on (*):
- Name of consumer(s) (*):
- Address of consumer(s) (*):
- Signature of consumer(s) (*):
(*) please delete what does not apply
Source: Bundesministerium der Justiz und für Verbraucherschutz (https://www.bmjv.de/)